Top 3 Disruptions in Customer Experience

Top 3 Disruptions in Customer Experience

Recently I had a very unique Shopping Experience. The experience surprised me because it was from a brand that I love and how I saw the brand I would never think that the brand would be so disconnected on their various channels.

In my current role of Consumer Experience Engineering Lead, while working at Nagarro, I wrote this post which explains my experience but also highlights certain disruptions that I believe will bring a big disruption into eCommerce.

You can read the entire post – https://www.nagarro.com/en/blog/delivering-personalized-customer-experience-omnichannel-ecommerce

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